It is already some month ago when I tried to get support from VSL and they first simply refused, what after a lot of more and more angry E-Mail, phonecalls and Forum posts later suddenly was able to be solved in a few moments based on the information I provided already in the very first Support ticket.
( see: https://www.vsl.co.at/community/posts/t48971--Solved-Synchron-Player-Bug--which-VSL-Support--just-refuse-to-take-care-of)
Now I had another Support request mailed the 20th September.
But until now no reaction at all except:
"VSL Support <support@vsl.co.at>
20.09.2018 11:44
Thank you for getting in touch with us!
We have received your request (Case 283753) and will get back to you soon!
..."
For a "professional" support it should be not to much demanded to answer within a week at least once to indicate how and when a support would be able to deal with the request. But absolutly nothing like that ever reached me yet except the automated receive-E-Mail quoted above promising at the 20.9. "we... will get back to you soon!."
Even that was obviously a Lie!
For me this is again an example the VSL-Support is simply not doing what a support is meant to do. And I dont want to always open up long Forumdiscussion until anyone of the VSL understands, that Support-requests are meant to be answered.
If thats all one should expect from VSL-Support, than better be honest and state, we do not offer any support for our products at all!
Again๐