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  4. Missing Patches

  • Missing Patches

    C
    C

    Hi there,

    Does anyone knoe why this would happen?

    Seems that VI can't find my patches.

    Thanks,

    Chris

    Image
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Chris,

    Looks like you have lost the path to your sample locaton.

    Please open the Directory Manager (find it in "Applications" (OS X) or "All Programs" (Win) => then "Vienna Instruments").

    Remove all folders - then add all sample content again by drag and drop from your Finder/Explorer.

    More information about how the Directory Manager works can be found in the video "How to use the Directory Manager".

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • H
    H

    Hi Chris,

    "Près-de-la-table" is a patch which is exclusively part of the Extended version of the Harps.
    Here you can see an overview about the difference between Standard/Extended content:
    https://www.vsl.co.at/en/Harps/Harp_1#!Sample_Content

    As far as I can see in your VSL acount, you have registered Harp1 Standard Edition.

    best
    Herb
  • C
    C

    Hi,

    Yes I saw that "Près-de-la-table" is part of the Extended version of the Harps and that I don't actually own the extended library, only the standard library. 

    The project I had re-opened was looking for a patch I don't own.  I'm confused how this could have even happened.  When I made the project I can't have used a patch that I don't own!  All of the standard patches seem to be present.

    Any ideas?

    Chris
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Chris,

    Probably a glitch in the preset creation back then. Did you apply the Library Update yet?

    Sorry about the inconvenience!

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • C
    C

    Hi Paul,

    There isn't an update for the Harp so none was applied.

    I was thinking, a while ago you gave me a temporary license for Vienna Imperial and when I activated it I'm sure it said all instruments.  Could this have also activated the extended harps library also?  That would mean I actually did use the "Près-de-la-table" patch for my project and then when re-opening, and the temporary license had expired, the patch no longer exists.

    Anyway, there's no real harm done :-)

    Chris
  • PaulP
    VSL Team
    PaulP

    Hi Chris, 

    Ah, that solves the mistery. Yes, our "all application" demo licenses activate all instruments. 

    Sorry about the confusion. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL