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  3. Problem with USB license key

  • Problem with USB license key

    M
    M

    Hello everyone!

    hopefully this is the right section of forum for my question. I have used VSL in one of my projects and I definitely have a license on the USB key but now it says that e-Licenser key isn't connected (it is). What could be the reason?

    Best regards

    Monika
  • PaulP
    VSL Team
    PaulP

    Hi Monika, 

    Thanks for your mail!
    Could it be that your key is damaged?

    Please contact us directly via support@vsl.co.at, we will find a solution. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • J
    J
    last edited
    last edited

    @Mia said:

    Hello everyone!

    hopefully this is the right section of forum for my question. I have used VSL in one of my projects and I definitely have a license on the USB key but now it says that e-Licenser key isn't connected (it is). What could be the reason?

    Best regards

    Monika

    Not trying to insult your intelligence or anything but you already tried plugging it into another USB Port?

    Have you tried plugging it into another computer to get a look at the licenses the key contains?