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Download Manager Issues
Last post Mon, Feb 22 2021 by CobraTPT, 14 replies.
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Posted on Fri, Mar 29 2019 01:11
by esjcomposer
Joined on Tue, Sep 25 2018, Posts 1

Hi,

I recently purchased the Vienna Special Edition Volume 1 Bundle and am trying to download the libraries with the Download Manager. I made sure to load all of my licenses onto my Vienna Key via the eLicenser Control Center (before you ask, yes, I have the latest version of this software). I was able to download the .vsldownload files but when I opened them in the Download Manager all of the contents were checked off but greyed out. I clicked Okay to start the download, however, the download speed it loads is 0.1 kb/second. At this rate, it would take about 50 weeks to download just one of the libraries.

My question is: what am I doing wrong? This download speed is absurdly slow so obviously I have missed something here. I have the latest version of the Download Manager and my Vienna Key is registered. I'm using an Early 2015 Macbook Pro with 8GB RAM running macOS 10.14 Mojave. I am trying to load the libraries on an external 2TB WD drive.

*I also want to emphasize that I am currently on a university campus in an urban area with a great internet connection. I'm positive this can't be related to my internet speed.

Thank you for the assistance.

Posted on Tue, Apr 02 2019 07:21
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9110

hi esjcomposer,
we are sorry to hear about your download problem - as far as i know our support already provided alternative links which hopefully solved your issue.
we have seen download problems based on traffic shaping in campus networks from time to time, unfortunately this is out of our influence.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Apr 02 2019 16:11
by Sivesgaard
Joined on Tue, May 31 2016, Posts 3

I have the same issue. Can you please send me the links, as well? Am on private 80/80 fiber connection.

Sivesgaard
Posted on Tue, Apr 02 2019 17:16
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9110

hi Sivesgaard - may i ask you to write to mentioning your personal download request because you have licensed other products.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Thu, Jul 18 2019 16:23
by frienell_3530
Joined on Wed, Oct 01 2003, Posts 50
Hi,

Downloading Synchron strings is extremely slow.. I excluded the ssd drive from firewall and antivirus. I copied the download files for the downloadmanager on the same drive where I want to install the synchron lib.
At the moment it,s not downloading not at all 0.0 kb

I am on Window 10.
Has anyone a suggestion what to do?

Kind regards,

Frieda

P.S
I now installing it on a local drive in the computer instead of an external drive. Now the download speed is acceptable.
Posted on Thu, Jul 18 2019 19:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12494

Hi frienell_3530, 

Which download speed do you get, in numbers?

I'm a little confused that you copied the files - does that mean the download worked already?

Are you maybe referring to the INSTALLATION process? 

Could it be that your drive is ExFat formatted? => Please format as NTFS. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jul 18 2019 21:17
by frienell_3530
Joined on Wed, Oct 01 2003, Posts 50
Hi Paul,

Well I am still downloading but now with a more acceptable speed of 6,2 Mb/s. It was first around 5 kb/s.
I copied the files you can add in the downloadmanager to start the downloadprocess, to the same drive where the to downloaded files get installed. (I read that somewhere in this forum as tip)
It’s probably the external connection with the SSD through USB 3.0 that was the problem because now I choose to install it on an internal harddisk in my computer the download speed is faster. The SSD is formatted in NTFS format.

Well I am glad the downloadprocess is now for me acceptable.

Kind regards,


Frieda
Posted on Wed, Feb 17 2021 13:59
by EmBee1972
Joined on Sat, Jan 17 2015, Posts 16

I know it's a bit of an old thread, but I'm running into the problem of slow download speed as well here. I'm downloading Synchron Strings I, Cello's, 2nd violins and the stereo update, plus Synchronized woodwinds. The best speed I can get is 2.5 MB/s for one single instrument to download. I've paused the other ones so the bandwidth isn't being spread over several downloads. Unnecessary to say it takes hours and hours to download the package, which I started with yesterday.

I've disabled virusscanners, Firewalls and VPN software, but this didn't help, so enabled them again for safety reasons. Normally my downloadspeed is much higher than this, so i'm not sure what is the culprit here.

Download Manager is latest version, should be fine.

Any help welcome!

Posted on Wed, Feb 17 2021 14:11
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12494

Hi EmBee1972, 

Sorry to hear about the slow download - doesn't it pick up after a while?

It's always about the route the data takes (which we cannot influence), so I'm afraid the only other option is to try an alternative download. 

So that's Synchron Strings I and SYNCHRON-ized Woodwinds, correct?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Feb 17 2021 14:34
by EmBee1972
Joined on Sat, Jan 17 2015, Posts 16

Hi Paul,

Thanks for replying this fast! At a certain point the speed went up as you mention, but never exceeded 3 MB/s.

I'm installing the Cellos as we speak, 2nd violins, the Stereo update and Snchronized woodwinds are in the qeue now.

Posted on Wed, Feb 17 2021 14:42
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12494

Hi, 

I'll contact you via your registered email address. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Feb 19 2021 20:34
by CobraTPT
Joined on Wed, Dec 12 2007, Posts 7

I downloaded "Big Bang Orchestra - Free Basics" an hour ago at 4 MB/s, and am currently downloading Synchron-ized Special Edition at 2 MB/s.

(Usually I get 20-30 MB/s.)

I'm not in a hurry, but I did notice the recent post here, and next in my queue are Yamaha CFX and Synchron-ized Dimension Strings... So if there's a better way, please count me in as well. :)

Posted on Sat, Feb 20 2021 10:35
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12494

Welcome CobraTPT, 

The very few download restrictions usually have something to do with either a firewall (company / university) or an AV software that blocks the torrent-based download (mostly freeware). 

Does any of those parameters fit your situation?

Sometimes it's also the route the data takes... You can contact us directly via (with a quick link o this thread) and we'll establish an alternative download early next week.

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Feb 22 2021 23:11
by CobraTPT
Joined on Wed, Dec 12 2007, Posts 7

Those don't apply to my situation... but whatever the reason for the slowdown, it seems to have been temporary.  I tried again over the weekend and was able to download everything at around 10-12 MB/s which was plenty good enough.

Thank you!

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