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Certain Libraries Crashing VEP
Last post Wed, Jul 10 2019 by Paul, 6 replies.
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Posted on Mon, Jul 08 2019 22:05
by JCB
Joined on Tue, Dec 15 2015, Posts 4

Hi Everyone,

I'm new to the forum here, but have been using VEP since version 3 and have always loved it.  Anyways I have three rigs each with a Mac Pro and a PC running VEP6.

 

Rig's A and B are identical, however Rig C has a less powerful PC, it only has 64GB of RAM compared to the others which have 96GB.  The issue I'm having is that I build my template in studio-b, then transfer it to studio-a and everything works fine.  Then I transfer to studio-c and after everything loads, I then try and connect a session.  As soon as I conect a Cubase session, VEP crashes imediatly.

 

I've found that it's caused by the addition of certain Kontakt Libraries, however when I load those specific libraries individually in a blank VEP session they load and connect fine.  So it's something about adding these specific libraries to my template that crashes VEP.  I've never seen this before.  Has anyone else?

 

My template takes up aprox. 54GB of RAM when everything is purged.  The PC that is crashing has 64GB of RAM total.  Any ideas?

Posted on Tue, Jul 09 2019 13:08
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11142

Hi JCB, 

Great to hear that you like VE Pro so much!

Can you please send us such a crash report, best with a step-by-step description to reproduce?

Sounds to me like something is going wrong in the loading process in Kontakt... which is a problem we cannot influence, but we can try to narrow it down. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jul 09 2019 20:13
by JCB
Joined on Tue, Dec 15 2015, Posts 4

Sure.  How do I find the crash report on Windows 7.  I litterarly only use Windows for VEP.

Posted on Tue, Jul 09 2019 20:59
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11142

Hi, 

That's the location:: 

C:\Users\YOURUSERNAME\AppData\Roaming\VSL\Vienna Ensemble Pro\crashdumps\app

=> This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab.

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Jul 09 2019 21:24
by JCB
Joined on Tue, Dec 15 2015, Posts 4

Hi, so the only crash file I found was dated from 3 years ago.  So I doubt this is what you are looking for, but it's all I could find.  

 

The steps to recreate are to load up my template, then connect cubase.  That results in an imediate crash that doesnt happen on our other computers.

File Attachment(s):
20161205-115057289-15566.dmp.zip (96kb) downloaded 2 time(s).

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Posted on Wed, Jul 10 2019 10:39
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11142

Hi JCB, 

Yep, 3 years old will be too long. 
Can you tell us via email which libraries are causing this, best with an attached template file (or a link to it)? We will need to reproduce this.

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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