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How to Contact VSL Support
Last post Wed, Aug 28 2019 by Dietz, 3 replies.
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Posted on Tue, Aug 20 2019 18:44
by SpareChange
Joined on Tue, Aug 20 2019, Posts 1

Hi forums members,

I have come from other libraries (Spitfire, 8Dio, etc.) which may be why I cannot seem to figure this out - how can I actually contact VSL Support? There doesn;t seem to be any links or a statement on the website that would seem to send a message to them to ask for help with issues. I also looked at the 'sitemap' and searched the site but it was no help.

I assume they do have such a service. Could you point me in the right direction?

John McClary

A little from here, a little from there...
Posted on Tue, Aug 20 2019 19:38
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9042

welcome SpareChange,
you are actually on the right place to ask questions - choose a suitable forum,
or contact  https://www.vsl.co.at/en/Company/Contact

kind regards

edit: i just remember that in the confirmation email to your user registration there is a paragraph:
"Don’t hesitate to contact us at with any questions you might have!"

;-)

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Wed, Aug 28 2019 11:25
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7255

Welcome John, 

I hope you found your way 'round by now. :-)

For the sake of completeness (and for all future readers of your thread):

This is the contact-page of the site:

-> https://www.vsl.co.at/en/Company/Contact

... support channels are also mentioned here, in the Welcome-messages of several sub-forums, e.g.

-> https://www.vsl.co.at/community/posts/t7-Welcome-------including-Forum-Rules-and-VSL-Support-Link#post47

-> https://www.vsl.co.at/community/posts/t38539-WELCOME-NEW-FORUM-MEMBERS#post233244

Finally, there's VSL's Live Chat, which should be available from the start page of the site (unless you block it for one reason or the other).

Kind regards,

/Dietz - Vienna Symphonic Library
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