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[SOLVED] No libraries showig up in Synchron Player
Last post Sun, Sep 13 2020 by Paul, 13 replies.
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Posted on Wed, Oct 09 2019 10:39
by Stevie
Joined on Fri, May 06 2011, Posts 32

This is really odd, since I googled a lot and tried all different things...

1. I downloaded the newest eLicenser and registered my serials for Big Bang and Woodinds 1
2. I downloaded the newest Vienna Download Manager and downloaded these libraries
3. I downloaded the newest Synchron Player (1.1.1709)
4. The libraries are shown in the database, but not in the preset pane

I also deleted and re-added the library path, with no success.

Any idea what's going on here?

Posted on Wed, Oct 09 2019 11:38
by bbelius
Joined on Sat, Mar 14 2015, Posts 794

Hi Stevie,

please check if the libraries are not only downlaoded, but also properly installed.

You can check this by opening one of the library folders and see, if there are .x and .y files. If it contains .x and .y files, open the application Synchron Library Installer, and in it open this sample folder. It will guide you through the installation process.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Thu, Oct 10 2019 09:08
by Stevie
Joined on Fri, May 06 2011, Posts 32

Nope, I'm sorry, it's all there:

SY-Woodwinds_Main.vsynvolume
SY-Woodwinds_Patches.vsynvolume

and

BBO_00_Room-Mix.vsynvolume
BBO_01_Main.vsynvolume
BBO_02_Main-C.vsynvolume
BBO_03_Surround.vsynvolume
BBO_04_High.vsynvolume
BBO_05_High-Sur.vsynvolume
BBO_11_DB-Cl.vsynvolume
BBO_12_WW-Cl.vsynvolume
BBO_13_Ho-Cl.vsynvolume
BBO_14_Tp-Cl.vsynvolume
BBO_15_LBrass-Cl.vsynvolume
BBO_Patches.vsynvolume

Posted on Thu, Oct 10 2019 11:29
by bbelius
Joined on Sat, Mar 14 2015, Posts 794

Hi,

Have you restarted the DAW after the installation?
On MacOS it sometimes still runs in the background and so prevents scanning for the new libraries.
Easy fix in this case: Reboot the machine.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Thu, Oct 10 2019 11:35
by Stevie
Joined on Fri, May 06 2011, Posts 32

Yes, rebooted several times.

I made a short GIF:

GIF

Posted on Thu, Oct 10 2019 12:44
by bbelius
Joined on Sat, Mar 14 2015, Posts 794

Can you please try if it works with another DAW?
Also, you can try to use Vienna Ensemble in your DAW and host Synchron Player in it.

Ben
Technical Support - Vienna Symphonic Library
Posted on Thu, Oct 10 2019 13:42
by Stevie
Joined on Fri, May 06 2011, Posts 32

I found the culprit: the Synchron Player is not able to identify and use Windows Junction points.
My VSL stuff sits on drive P: however I created a junction point to drive L: and always link players to that location. 

This makes it easy add new drives with different drive identifiers. When space gets sparse, I could add a new drive O: and put all my VSL libraries on it. I would then create a new junction point to L:\VSL and projects would still find the VSL samples.

This method works perfectly with the VSL Directory Manager and Vienna Instruments Pro. I really suggest you add the ability to work with junction points to the Synchron Player as well.

Posted on Wed, Oct 16 2019 09:05
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12169

Hi Stevie, 

Thanks for your input!

This should be fixed with the next update of our Synchron Player. No ETA yet, but it shouldn't be long.  

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Oct 16 2019 18:44
by Stevie
Joined on Fri, May 06 2011, Posts 32

Thanks Paul, much appreciated!

Posted on Sun, Nov 03 2019 15:40
by Stevie
Joined on Fri, May 06 2011, Posts 32

Has been fixed in the latest update, thanks guys!

Posted on Sun, Sep 13 2020 16:04
by mike bailey
Joined on Sun, Mar 03 2019, Posts 1

Hi,

I have followed all o the steps for installing synchron libraries and scanned the drive location ...tried it in different DAWS and standalone. I've reinstalled several times with no change.

I just cant get it to see the libraries.

Is there any way I can get technical support to start utilizing this in my workflow?

I wanted to purchase Big Bang Orchestra series.

Best,

Mike Bailey

Composer/Producer

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Posted on Sun, Sep 13 2020 16:25
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1644

Point the standalone Synchron Player to the directories where the libraries reside. I didn't find Library Installer useful or to have any point I grasped here. In the standalone, go to the spanner preferences icon/Database...

MacBook Pro 16,1: 2.3 GHz 8-core i9
64GB 2667MHz DDR4
OSX 10.15.6
VE Pro 7
Posted on Sun, Sep 13 2020 19:59
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12169

Hi Mike, 

Please check here!

And you can always get in touch with our support team via !

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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