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Frustrated!
Last post Sat, Nov 30 2019 by stephen limbaugh, 13 replies.
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Posted on Fri, Nov 29 2019 22:46
by GlobMeister
Joined on Sat, Sep 28 2019, Posts 3

So I bought for over 400euro's of a software product, expecting it to be some kind of user of user friendly. 
But no, turns out that besides a musician, I also have to be a ICT expert to install all of this. I started with installing a Download manager, after that Synchron player, after that an Elicenser. Followed all Instructions that I could find, and still there are NO LIBRARIES showing in that Synchron PLayer.

Reinstalled all of the above named programs 3 times, redownloaded at around 120G of samples 2 times, and still nothing. 

I dont expect to get this kind of crazy, over the top trouble to get software installed when I pay this much money. This is one friday evening wasted, thanks to this crappy cutsumer service, and not so user friendly software.

Instead of an evening making music, I'm off to bed now. 400 Euro's poorer, and frustrated. 

Thanks for nothing.

Posted on Fri, Nov 29 2019 23:00
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7316

Welcome GlobMeister,

just to be sure that you didn't miss them: There are quite a few video tutorials available on this site which explain the process. I hope that they will get you up and running. :-)

-> https://www.vsl.co.at/en/Product_Overview/Software#!Video_Demos

If you still need help, please get in contact with , as this forum is meant to be seen as a user-driven community.

-> https://www.vsl.co.at/community/posts/t38539-WELCOME-NEW-FORUM-MEMBERS#post233244

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Fri, Nov 29 2019 23:05
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11624

Hi GlobMeister, 

Welcome to the forum! What an entrance!

What a pitty... we had such a nice chat this afternoon. 

We were talking about troubles with Ableton... and you said how much you love the sound of the libraries. 

Sorry to see you frustrated, but as you can see, we do care about our customers. 

Please contact us BEFORE you are frustrated next time. 

Hope things look different after a good night's sleep. 

I will look out for your mail to

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Nov 29 2019 23:21
by GlobMeister
Joined on Sat, Sep 28 2019, Posts 3

Originally Posted by: Paul Go to Quoted Post

Hi GlobMeister, 

Welcome to the forum! What an entrance!

What a pitty... we had such a nice chat this afternoon. 

We were talking about troubles with Ableton... and you said how much you love the sound of the libraries. 

Sorry to see you frustrated, but as you can see, we do care about our customers. 

Please contact us BEFORE you are frustrated next time. 

Hope things look different after a good night's sleep. 

I will look out for your mail to

Best, 
Paul



Hello Paul,

Yes, I was glad about that support. Still, If I follow all instructions on how to install your product, it shouldnt be so hard to get things working right? Why make things so complicated? 

I know, I should be in bed by now, but I HAVE to get this to work...

Again, the support is great, but it should not be needed.

Posted on Fri, Nov 29 2019 23:28
by Betuel
Joined on Sat, Jan 11 2014, Posts 38

I have always found VSL to be fairly straight forward in terms of installment and usability. However as humans we have bad days and everything seems to go wrong for us, but in reality we just need some sleep zzz

FYI I have also found VSL customer support to be top-notch, best @mail them for technical support.

Posted on Fri, Nov 29 2019 23:40
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11624

Hi Globmeister, 

Just checked and couldn't find your email to ... 

We can probably fix this in 2 minutes, but I'll need to know the steps you already took... 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Nov 29 2019 23:55
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11624

Hi GlobMeister,

It has been a very long Black Friday and I need some sleep. 

Will check for your mail tomorrow... as I haven't heard from you until now. 

Best, 
Paul 

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Nov 30 2019 00:44
by jasensmith
Joined on Tue, Jan 15 2008, Arizona, Posts 1528

I'm very sorry to hear about your problems especially on Black Friday (it's not called "BLACK" for nothing you know) but I can also vouche for VSL support as they have always been professional and timely in the few issues I have had.  I hope you find a solution to your problem but as a bit of advice try not to contact any support, VSL or otherwise, when your frustrated because the frustrations tend to muddle up the issue, thus taking longer to fix, thus causing more frustration etc.

 

Originally Posted by: GlobMeister Go to Quoted Post

Why make things so complicated? 

Simply put software pirates.  Unfortunately most of the hoops we customers have to jump through were created by the excrement who steal software and the urine who buy stolen software.  Long gone are the days when you could just download some professional software or, insert the DVD, install and happily go about your business enjoying your product quick and easy. 


"If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it."
- W.C. Fields
Posted on Sat, Nov 30 2019 18:11
by JimmyHellfire
Joined on Tue, Dec 24 2013, Posts 333

It's very important to always be very dramatic nowadays.

Installing VSL is a fairly simple and nearly fool-proof process in my experience ... 

Posted on Sat, Nov 30 2019 18:25
by GlobMeister
Joined on Sat, Sep 28 2019, Posts 3

Originally Posted by: JimmyHellfire Go to Quoted Post

It's very important to always be very dramatic nowadays.

Installing VSL is a fairly simple and nearly fool-proof process in my experience ... 



It's not dramatic, It's frustration. 

But anyway, with the help of Paul I managed to get everything working. Still not sure what caused all this trouble. 
But turning off the Anti virus seemed to help, and also deleting all other folders that had anything to do with plug ins might have helped. No idea, but it works now, so I'm happy!

Posted on Sat, Nov 30 2019 18:28
by LAJ
Joined on Sun, Dec 13 2009, Posts 501


It is simple for people who know VSL. But compare it to Spectrasonics and you will find room for improvement.

Updates for Libraries, Expression maps etc. ... it is not so easy to be up to date compared with other developers. You always have to search the categories. Not a PITA but I hope that one day everything at VSL will updated as easy as in Omnisphere.

Edit: BTW I see an Update for the BBO. Is this for the free version or for the new one?

—Lurker-mode—
Posted on Sat, Nov 30 2019 19:11
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11624

Hi LAJ, 

The Library Update is for the Free Big Bang Orchestra

It is only restructuring the position of the BBO, so that it's in the same folder as the BBO: Andromeda. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Nov 30 2019 22:37
by stephen limbaugh
Joined on Tue, Feb 23 2016, Los Angeles, Posts 226

Originally Posted by: LAJ Go to Quoted Post

Not a PITA but I hope that one day everything at VSL will updated as easy as in Omnisphere.

I used to do a ton of work as a studio artist for hiphop/urban producers.  Any studio I went to, (unless it was one of the big famous ones) not a single one of them had legallly purchased plugins lol... All had the full Waves bundle and Omnisphere/Trillion... cracked.  It was absurd.

That said, I totally get why there are extra security steps in order to use the VSL products.  If they're not making money, then we're not really making and recording our own cutting-edge orchestral music. :)

2019 MacBook Pro, 8 core i9, 32gb RAM. Heavy Digital Audio PC slave, 6 core Xeon E5-1650, 128gb RAM. Logic 10.4.7. Mojave & Windows 10.
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