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VEP 7 LLC error
Last post Wed, Jan 15 2020 by shmorrell, 6 replies.
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Posted on Fri, Jan 03 2020 14:43
by todorkobakov
Joined on Sat, Dec 08 2007, Toronto, Posts 7

Hello, 

I really hope someone can help out. I am on Mac OS 10.11.6 with latest VEP and everytime I start the program I get the following error. The only way to get past is to restart and re-install the E-Licenser software. Considering how more frequently VEP 7 crashes, this is a major stall in workflow and very frustraiting. 

 

https://www.dropbox.com/s/gdlzrhumuhxim9t/Screen%20Shot%202020-01-03%20at%209.35.21%20AM.png?dl=0

https://www.dropbox.com/s/5oo7l5n5476fro0/Screen%20Shot%202020-01-03%20at%209.35.12%20AM.png?dl=0

Posted on Fri, Jan 03 2020 16:29
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12112

Hi,

Please uninstall your current eLicenser Control Center and try with this 32 bit version of eLicenser, that should solve it until a new update is available. 

Click "Maintenance" to update your license database. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jan 03 2020 16:38
by todorkobakov
Joined on Sat, Dec 08 2007, Toronto, Posts 7

Thanks so much Paul, this is so far, working great. 

I have another issue however, whenever I open and instrument in a seperate window, all these small white pop ups appear on all my screens. Any idea what it could be? Thanks again for your great support.

 

https://www.dropbox.com/s/9y6jenh3g1eug2m/Screen%20Shot%202020-01-03%20at%2011.36.12%20AM.png?dl=0

Posted on Fri, Jan 03 2020 23:48
by shmorrell
Joined on Thu, Dec 11 2003, Los Angeles, Posts 27

Hi Paul - What do you suggest for those running Catalina? The 32-bit version will not run in this OS. 

We have corresponded on this issue before, and while it's nice that there is a workaround I reiterate that this is an unacceptable situation. To have one's professional tools disabled by a copy protection scheme simply should never happen. The fact that this has been a known issue for several months and still there is no fix makes it even worse. 

Please get this fixed!!! or move to iLok, or do whatever Native Instruments does. But don't ignore the problem.

Thanks

 

Steve

Posted on Sun, Jan 05 2020 16:38
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12112

Hi Steve, 

Thanks for your open words. 

We are working with the possibilities we have, and we rely on our partner elicenser/Steinberg to offer improvements and fixes. 

As far as I know, the Steinberg Team is working with high pressure on finding the culprit (not that Cubase 10.5 has been successfully released). 

Thanks for your patience. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Jan 15 2020 16:34
by shmorrell
Joined on Thu, Dec 11 2003, Los Angeles, Posts 27

Paul - I find it odd that this issue seems to effect only a small number of users (otherwise the uproar would be very loud !). I have had my Vienna key for a long time. Are there any technological differences between older and newer keys?

Steve

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