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Posted on Tue, May 05 2020 15:39
by cahours
Joined on Thu, Mar 03 2011, France métropolitaine, Posts 13

Hello

I bought SYNCHRON-ized Special Keyboards impossible to see it in Factory  

downloaded last elicenser, synchron player but nothing .

however the other banks are visible.

thanks for your help

Posted on Tue, May 05 2020 15:54
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi, 

Did you install the latest Synchron Player yet?
Is you license available on your ViennaKey?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, May 05 2020 16:03
by cahours
Joined on Thu, Mar 03 2011, France métropolitaine, Posts 13

hi Paul

yes

but it's a mystery I see in path the collection but not in factory

thank you for your help

Posted on Tue, May 05 2020 16:06
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi, 

Do you see *.vsynvolume file in your sample content folder?

If not, click "INSTALL NOW" in your Download Manager. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, May 05 2020 20:11
by cahours
Joined on Thu, Mar 03 2011, France métropolitaine, Posts 13

hi Paul

yes i see

in exemple :

SY-Sp-Keys_Harmonium_Main.vsynvolume

 

SY-Sp-Keys_Harmonium_Patches.vsynvolume

 

but always nothing  in factory .

Posted on Tue, May 05 2020 20:39
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi cahours, 

Very strange, the path is assigned to the database right away. 

Can you please send me a few screenshots?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, May 06 2020 11:58
by C.B.
Joined on Wed, Aug 11 2010, Quebec Canada, Posts 129

Hi Paul,

I Have the same problem. Elicenser is updated. The new licence is active. I use the last SYnchron Player and the Special keyboards files are listed in the Volume Scan Path. 

C.

P. S. OK now. I'll download the new files (your last email).

C.B.
Posted on Wed, May 06 2020 12:19
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12877

Hi everybody, 

Now that we have contacted all new users of our SYNCHRON-ized Special Keyboards, I'll also add that info here... 

We hav a mismatch of licenses, so we replaced the original sample content, which is now also available in your Synchron Library Downloads

You can download and install right over the older sample content!

Sorry for the inconvenience, we hope you enjoy those instruments!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, May 07 2020 06:16
by daviddln
Joined on Tue, Feb 25 2014, Posts 218

Hi Paul

When I load the preset "Orchestra: Prepared Piano Close", there is no impulse response loaded. Is it normal ?

Best,

David

iMac 21.5, i7 4770S, 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Focusrite Clarett 4Pre
Logic Pro X, Finale 26
Posted on Thu, May 07 2020 12:44
by bbelius
Joined on Sat, Mar 14 2015, Posts 883

Hi David,

You are right, a wrong IR was used there. It will get fixed with the next library update.
In the meantime you can insert the Prepared Piano impulse in the IR browser.
https://www.vsl.info/manuals/synchron-player/mix-tab#impulse-convolution-reverb

Best, Ben

Ben
Vienna Symphonic Library
Posted on Thu, May 07 2020 16:19
by daviddln
Joined on Tue, Feb 25 2014, Posts 218

Thank you very much Ben!

Best,

David

iMac 21.5, i7 4770S, 3,1 Ghz, 16 GB RAM
Komplete Kontrol S-88, Focusrite Clarett 4Pre
Logic Pro X, Finale 26
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