Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Vienna Suite Pro not working with Big Sur /ARM systems?
Last post Mon, Sep 27 2021 by laswell, 19 replies.
Options
Go to last post
Posted on Sat, Mar 27 2021 17:52
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Hi,

I installed Vienna Suite Pro in addition to the Vienna Suite on my MacBook Pro 13“ M1 and Big Sur.

All of the Vienna Suite plugins are working fine, but the Vienna Suite Pros won‘t, neither in VePro 7 nor as plugin in the Daw. In both cases I can load a plugin but the window is empty without content.

I installed twice times, but the problem still remains ... Any suggestions?

Cheers, Gunter

File Attachment(s):
57511E20-C47A-4A32-829D-10C938455A78.png (1,525kb) downloaded 4 time(s).
B9EEA07A-7147-41C0-ACA4-156F63235A86.png (1,525kb) downloaded 3 time(s).

You cannot view/download attachments. Try to login or register.
Posted on Sun, Mar 28 2021 09:41
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7742

VSL's software engineers already looked into your issue, but they can't re-produce the issue ATM, sorry to say so. 

You might want to open an actual support ticket by sending an eMail to , including an link to this forum thread, just to make sure that you will be taken care of ASAP.

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Sun, Mar 28 2021 10:09
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Thank you very much for the fast reply and I will do so.🙂

Kind regards, Gunter

Posted on Tue, Apr 06 2021 14:46
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Hi everyone,

10 days later until now, there is no reply from the VSL-Support. I have written 2 emails and asked for assistance.

I wanted to try again a fresh install of the Vienna Suite Pro, but using the uninstall option removes only the software, still leaving data of the plugins on the system.

In my second email to the VSL-Support, I asked to give me the information, which files or data was written to the computer and where to find them, so I can delete them manually.

I‘m still waiting for some kind of answer and for this reason I have to post again in this forum, sorry!

Kind Regards, Gunter

Posted on Tue, Apr 06 2021 16:40
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7742

Hi Gunther,

I asked VSL software engineers again to look into the issue. The answer is:

Quote:
I tested on the DTK [developer transition kit], and they worked. We don’t have any M1 macs at VSL now, afaik. [...]

IOW: There's no actual hardware to reproduce the issue ATM, sorry to say so. 

/Dietz - Vienna Symphonic Library
Posted on Tue, Apr 06 2021 17:00
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Thanks for your reply!

But how can I make a fresh install of the software? I need to delete some files – but which ones and this was my question before.

I allready made an uninstall as written before and tried to reinstall. So please tell me, what is installed and where I have to look. As a software programmer you could easily do this.

Please, this would help me!

Gunter

Posted on Tue, Apr 06 2021 20:03
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 7742

I am an overpaid ;-) messenger in this thread, but as long as the developers don't communicate directly with you I can just copy/paste their answers here: 

Quote:
... run the uninstaller, then reinstall. There is nothing else that really matters with these plugins.

/Dietz - Vienna Symphonic Library
Posted on Tue, Apr 06 2021 20:20
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Yes, exactly I did this way. Nevertheless the same effect – it does not work...🙁

So, for now I give up. I was really interested in the HybridReverb Pro from this Suite...

Best Regards, Gunter

Posted on Fri, Apr 23 2021 12:07
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Hi everyone,

... more bad news:

This week came my new Apple Mac Mini with M1 chipset. It was brand-new out of the box and immediately, I installed VEPRO 7, VI Pro 2, the Synchron Player and a couple of VSL libraries.

Again, I tried to install the Vienna Suite Pro, but without success! It was the same scenario, I experienced with with my MacBook Pro (also M1).

After the license agreement, the installer jumps to customized installation by its own and informs you VST, VST3 and AU plugins will be installed with 0 kB. !?!?!?!?!?!?!?!? Please, have a look to the attachment.

It is not possible to install Vienna Suite Pro on Big Sur with a M1 chipset, absolutly NOT!  It would be a good idea to give this hint to your customers on the product page! Otherwise, they end up like me with a purchase, they can‘t use. (260€ is nearly MirPro24)

My advice to VSL: Buy a Mac with a M1 chipset and start testing, so you can prove it by yourself! 😎👍

Best, Gunter

slidehawk attached the following image(s):
shot_3.png (157kb) downloaded 0 time(s).

You cannot view/download attachments. Try to login or register.
Posted on Fri, Apr 23 2021 13:13
by Ben
Joined on Sat, Mar 06 2021, Los Angeles, Posts 90

Hi!

We are on it, but there is a lot going on right now.

Please make sure that you have Rosetta 2 installed.

Best, Ben

Ben @VSL
Posted on Fri, Apr 23 2021 13:15
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Yes Rosetta 2 is installed, for shure!

Best, Gunter

Posted on Fri, Apr 23 2021 20:08
by westwoodi
Joined on Tue, Feb 28 2006, UK, Posts 24

I'm sorry to see you are having problems Gunter, but I thought it might be worth me noting here that Vienna Suite Pro installed and seems to work fine on my M1 Macbook Air. I know that doesn't help you as such, but it does suggest the problem is more subtle that it just not working with the M1 chipset.

Best, Ian

Posted on Fri, Apr 23 2021 22:05
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Thank you very much for reply, Ian!

I‘m happy that it works for you. Don‘t mind me, you‘re shure it is the Suite Pro and not the „normal“ Suite? As written above, I tried to install on a virgin system – brand new. There are no games or nonsense like this, as I use both computers only for music composing, indeed very strange.

May I ask which languge you use for Mac OSX? Did you do sth. special for the installation process, that could help me?🙏

Best, Gunter

Posted on Sat, Apr 24 2021 15:50
by westwoodi
Joined on Tue, Feb 28 2006, UK, Posts 24

It is indeed the Pro version. In fact I could not install the original version, but did not pursue it since I just assumed it was too old to work. I didn't do anything special to install the Pro version, and it has worked in both Logic and Cubase, so both AU and VST versions definitely installed correctly. My OS language is British if that helps.

I'm new to Macs, so I cannot offer any suggestions on what to try. Not much help I'm afraid, but I hope you manage to find what is causing the problem for you.

Ian

Posted on Sat, Apr 24 2021 15:58
by slidehawk
Joined on Fri, Jan 12 2007, Posts 15

Thanks a lot, Ian!

I think, I must wait until VSL comes up with a solution.

Best, Gunter

Posted on Sun, Sep 26 2021 04:40
by laswell
Joined on Sun, Jan 16 2011, Posts 3

Hi, I seems to be having this problem as well, Just downloaded VEP version 6.5.18947 mac, and I'm on Big Sur, Brand New MacBook pro (not M) and I get the install window that says 0kb and when I start logic 10.6.3 there is no plugins for VEP.

My other Macbook running Catalina 10.15.7 INTEL i7 runs VEP 6 fine.

File Attachment(s):
ScreenU0020ShotU00202021-09-26U0020atU00202.31.37U0020pm.png (648kb) downloaded 2 time(s).

You cannot view/download attachments. Try to login or register.
Posted on Mon, Sep 27 2021 10:53
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

Originally Posted by: laswell Go to Quoted Post

Hi, I seems to be having this problem as well, Just downloaded VEP version 6.5.18947 mac, and I'm on Big Sur, Brand New MacBook pro (not M) and I get the install window that says 0kb and when I start logic 10.6.3 there is no plugins for VEP.

My other Macbook running Catalina 10.15.7 INTEL i7 runs VEP 6 fine.

Did you try restarting after the installation? On some systems, I have seen that AU plug-ins do not register with the system until you restart. I have an open ticket with Apple regarding this issue. It is not isolated to plug-ins from VSL.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Mon, Sep 27 2021 10:55
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

Originally Posted by: slidehawk Go to Quoted Post

After the license agreement, the installer jumps to customized installation by its own and informs you VST, VST3 and AU plugins will be installed with 0 kB. !?!?!?!?!?!?!?!? Please, have a look to the attachment.

This is a feature, not a bug. We compile all plug-in formats into a single bundle, and then create symlinks to this plug-in to cover all formats. It saves us a lot of installation space, since we don't have to make separate plug-ins for each format.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Mon, Sep 27 2021 13:27
by laswell
Joined on Sun, Jan 16 2011, Posts 3

Hi Martin, thanks so much, that did the trick, I did a full restart of the system and Logic rescanned upon launch and the VSL plugs are there :) 

Originally Posted by: MS Go to Quoted Post

Originally Posted by: laswell Go to Quoted Post

Hi, I seems to be having this problem as well, Just downloaded VEP version 6.5.18947 mac, and I'm on Big Sur, Brand New MacBook pro (not M) and I get the install window that says 0kb and when I start logic 10.6.3 there is no plugins for VEP.

My other Macbook running Catalina 10.15.7 INTEL i7 runs VEP 6 fine.

Did you try restarting after the installation? On some systems, I have seen that AU plug-ins do not register with the system until you restart. I have an open ticket with Apple regarding this issue. It is not isolated to plug-ins from VSL.

You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.