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Posted on Tue, Apr 27 2021 14:19
by Dillon DeRosa
Joined on Sat, Feb 11 2012, Posts 19
Hi,
 
VEPRO 7 is randomly hanging (one of the instances out of two) whilst working with Dorico causing my computer's CPU/Temperature to spike up. The CPU isn't a big concern as it just idles at whatever it got stuck at so for example ~12%. However, it’s the tempature that is the problem since it idles over ~80c. I have a brand new 5800x Ryzen cpu. This problem was not occurring on my previous computer (almost 2 months ago) Intel skylake cpu. I'm not sure if the cpu has anything to do with it but just trying to give all the information I can.
  I've already been discussing this problem on the Dorico discourse forums (link here) and they've informed me to reach out to VSL forums as well. It seems VEPRO 7 is causing Dorico's VST Audio engine to hang and not shutdown properly which invokes the CPU/Temperature to spike up until I force quit VEPRO 7, Dorico, & VST Audio engine.
 
I can't get this problem to occur on command. This randomly happens when leaving Dorico on running with VEPRO that suddenly VEPRO will freeze and this problem will start. I only noticed the problem occurring because my fans would start ramping up to loud audible levels.
 
I've provided with the link below 3 stages of mini-dumps created which the Dorico staff has asked me to provide there as well to help get to the bottom of this. I took mini-dumps of all 3 troublemakers, Dorico, Dorico's VSTAudioEngine, & Vepro 7.
 
01. Before the Freeze
02. During the Freeze
03a. After the Freeze (This is when I told Dorico to shut down using menu > exit, Dorico closes but since hanging everything remained in the task manager)
03b. Force Quit Dorico (I force quit Dorico alone which should invoke a quit of the VSTAudio engine but it does not according to Dorico team, since the mini-dump I provided before stated its hanging because VEPRO 7 is hanging).
  https://drive.google.com/file/d/1o47N55Do2mpByhwBECNc7KI34ts3NIZB/view?usp=sharing

Hopefully together we can resolve whatever is happening.
 
P.S.
Vepro 7 v7.0.1056
  Cheers,
DMDComposer
 
 
Cubase Pro 11 latest
Dorico Pro 3.5 latest
VEPro 7.0.1056 latest
Baby Face Pro Audio Interface
PC Master Windows 10 latest
AMD 5800x Ryzen Cpu
128gbs of ddr4
Posted on Wed, Apr 28 2021 14:17
by andi
Joined on Wed, Feb 18 2004, Vienna, Posts 3383

Hello Dillon!

Unfortunately it's not possible to see what is hanging there in the dump file that you have provided. Most likely one of the hosted plugins (most likely a Kontakt script) isn’t returning from it’s process() call. If you could narrow it down to a specific instance/plugin, and make a dump with that alone - we could perhaps look further.

Best regards,
Andi

Andreas Olszewski
Vienna Symphonic Library
Posted on Wed, Apr 28 2021 17:54
by Dillon DeRosa
Joined on Sat, Feb 11 2012, Posts 19

Hi Andi,

Thank you for getting back to me. I'm all for investigating further to see who is the problem-child of the plugins (kontakt & others) in the instance.

My question is, how do I do a mini-dump of that plugin alone? Unless you are referring that I load maybe an instance of each plugin separately and see which one hangs?

Cheers,
Dillon

Cubase Pro 11 latest
Dorico Pro 3.5 latest
VEPro 7.0.1056 latest
Baby Face Pro Audio Interface
PC Master Windows 10 latest
AMD 5800x Ryzen Cpu
128gbs of ddr4
Posted on Thu, Apr 29 2021 07:53
by andi
Joined on Wed, Feb 18 2004, Vienna, Posts 3383

Hello Dillon!

I don't think that it's possible to make a mini-dump of only the plugins. I ment a mini-dump of VE Pro with only the plugin included that causes the freeze. I would start with Kontakt.

Best regards,
Andi

Andreas Olszewski
Vienna Symphonic Library
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