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Apologies if someone has already asked but I couldn't find it in my search on this forum:
I have just received my Vienna Key and trying to install Vienna Ensemble Pro 7, but need to install the eLicence Control software to enable the Key. Unfortunately no matter what I try I am unable to install the eLicencer Control software on my Mac (OS X Mojave 10.14.6). And yes I downloaded the latest version of the software as per the instruction from VSL, and have also tried older versions of the installer.
Here is what happens when I try to install:
- I click on eLicencerControlSetup.app - I get a password box saying "eLicenser Control wants to make changes. Enter your password to allow this."
- I enter my username and password - I briefly see a blue splash-screen as if the e-Licensor installer app is opening up but instead my Mac screen goes black for half a second and then my Mac logs out! (It doesn't shut down, it just takes me back to my login screen)
- I log back into my Mac hoping this was part of installation but there is no e-Licenser dialogue box or installation running. Its as if the installer never opened!
- I check my Applications folder (in case the app was installed) but I cannot see the e-Licenser Control app there.
- I try to run the installer eLicencerControlSetup.app again but this time I get the message "The eLicenser Control installer is already running - this instance of the eLicenser Control will now be closed"!
I have tried this on a second Mac and I get exactly the same issue.
I am hoping there must be a Mac user who has successfully installed the eLicenser Control app and would greatly appreciate if they can guide me on how to install it. Without this I just wasted money on Vienna Ensemble Pro and a second computer.
Thanks!
iMac 27" 2015 i7 (macOS 10.14.6) - VEP 7.1.1406 - Logic Pro X 10.5.1 Mac mini 2018 i7 (macOS 10.14.6) - VEP Server 7.1.1406
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Update: I managed to install the eLicence Control software in the end but using an old version of the software.
In case a Mac user has a problem with installing eLicense Control in the future, if you are running Mojave (OS X 10.14), the latest version or the previous version of the software do not work. Install version 6.11.3.4257 instead. I know it says "for OS X 10.8" but that is the version that worked for me on OSX 10.14.
I'd be glad when VSL move to iLok for licensing because this Steinberg software is clearly terrible.
iMac 27" 2015 i7 (macOS 10.14.6) - VEP 7.1.1406 - Logic Pro X 10.5.1 Mac mini 2018 i7 (macOS 10.14.6) - VEP Server 7.1.1406
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Same issue here using the latest installer on 10.14.6. Rubbish. Sick of Dongles.
I tried the previous one eLicenser Control Center 6.11.10.2272, which worked.
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