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Timpani -Adams- All mallets preset is not working properly
Last post Tue, Dec 07 2021 by plowman, 9 replies.
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Posted on Thu, Dec 02 2021 02:50
by VirtualVirgin
Joined on Fri, Jul 20 2012, Posts 91

I have purchased and installed the entire Synchron Percussion bundle yet the "Timpani -Adams- All mallets" preset is not working properly. It doesn't seem to load some of the samples (playing the keyboard in the proper range does not invoke them). The "Timpani-stack" on the right shows red "x" lines through them.

I have tested about 25 other presets and they all seem to be working fine so far.

Ideas?

Posted on Thu, Dec 02 2021 09:14
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Hi, 

Sounds like either the license or the content of one of the 3 Timpani is not available. Which beaters are not available?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Dec 03 2021 02:32
by welltempered
Joined on Fri, Feb 26 2021, Posts 23

OP:

This solution from an earlier thread (downloading the Library Update) worked for me when I had the same problem:

Please make sure that Synchron Percussion I, including the Library Update, is available, then it will work. 

Posted on Fri, Dec 03 2021 08:53
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13355

Thanks for chiming in!

I forgot about that Library Update.... This should indeed fix things!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Dec 04 2021 04:27
by VirtualVirgin
Joined on Fri, Jul 20 2012, Posts 91

I can't test weather on not the updates work given that the template I was setting up crashes as soon as the file opens to the project window.

This is on Nuendo 11.0.41, Windows 10 

I have six numbered projects, saving new versions as I added more Synchron instruments .

This was starting from a blank project file and only contains instances of the Synchron Surround player, no other VSTis or plugins.

At this moment, none of those project files will open so I cannot proceed.

Other projects are opening fine.

Posted on Sat, Dec 04 2021 12:47
by welltempered
Joined on Fri, Feb 26 2021, Posts 23

Originally Posted by: VirtualVirgin Go to Quoted Post

I can't test weather on not the updates work given that the template I was setting up crashes as soon as the file opens to the project window.

This is on Nuendo 11.0.41, Windows 10 

I have six numbered projects, saving new versions as I added more Synchron instruments .

This was starting from a blank project file and only contains instances of the Synchron Surround player, no other VSTis or plugins.

At this moment, none of those project files will open so I cannot proceed.

Other projects are opening fine.

 

Interestingly I’ve also been having crashes often when opening or closing files with Synchron Player instances.  When reopening my DAW (Studio One) after such a crash it suggests that the Synchron Player is causing it.  (Although I only get the crashes about once a day, so it's not as bad as your situation where you cannot even open your project.)  After trying various builds of the Synchron Player, I just contacted VSL Support a couple of days ago.

I’m curious as to whether your crash reports look similar to mine, which have the following exception type and exception code:

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000019b08

 

And the crash thread description (the thread number varies) typically looks like this:

Crashed Thread:        16  at.co.vsl.vinext.WorkerThread

If your crash reports look similar to mine, it would help VSL support figure out whether our problems are arising from VSL software rather than being related to our specific configurations.  

In any case I think it would be helpful for you to send your crash report(s) to VSL Support if you haven’t done so already.  Good luck.

Posted on Sun, Dec 05 2021 18:04
by VirtualVirgin
Joined on Fri, Jul 20 2012, Posts 91

Where do I look to find these crash reports to compare (on Windows 10)?

Posted on Mon, Dec 06 2021 03:44
by welltempered
Joined on Fri, Feb 26 2021, Posts 23

Originally Posted by: VirtualVirgin Go to Quoted Post

Where do I look to find these crash reports to compare (on Windows 10)?

I'm far from an expert on these things, but I believe it's the DAW that produces a crash report (or crash log).  So in my case, Studio One produces it, and the way I access it is different for Mac vs Windows.  

I'm pretty sure Cubase produces a crash report from my recollection of others' posts.  So I'd imagine Nuendo would produce it too.  As to where you can find it, you could search online or post the question on the Steinberg-Nuendo forum.  Or maybe someone else will chime in here...

Posted on Tue, Dec 07 2021 02:11
by plowman
Joined on Sat, Dec 13 2003, Posts 1141

I can’t speak for the crashes, but welltempered is correct about the fix for the missing samples.

https://www.vsl.co.at/community/posts/t58058-00-Timpani---Adams---All-m---SP-I-III--Preset#post305938

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