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Voucher woes
Last post Sun, Mar 20 2022 by christerdk, 3 replies.
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Posted on Sun, Mar 20 2022 08:20
by christerdk
Joined on Tue, Nov 30 2021, Posts 21

Hi,

Knowing that I'd be diving into the VSL eco system in some way in 2022 I bought vouchers some months ago at a favorable price. 

It turns out they must be used in full. Of course, I understand now that this has always been the case, but I missed that information at purchase, because I was in a hurry.

So here I am... it's ultimately on me for missing this information, but it's still a very real friction. For example: I am currently interested in Jazz drums. Normal price is €76 (€57 with current sale), but in any case I can't use one of my €100 vouchers. Only solution presented here in this forum is to bundle with a different instrument so that the price goes over €100 (use in full).

However, an instrument combo will most likely always go over 100, so while I have several €100-vouchers waiting to be used, I still need to bring out the credit card out to pay for any the remainder of any total that is not divisible with 100. Also, I'm not really interested into buying anything prematurely or with lower priority, just to be able to redeem my vouchers.

Respectfully, and voucher discounts aside, I don't think this is a favorable or customer centric solution.  

What is the life hack solution here? Can I buy €50 vouchers for my €100 vouchers so that I at least can minimize the damage when I have to pay for remainders? 

Thanks in advance.

Posted on Sun, Mar 20 2022 12:18
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9141

hi christerdk,
sorry to see you dissatisfied, but you may have overlooked the following paragraph on the Voucher's productpage:

Quote:
Please note that the voucher needs to be used in full in one transaction, so be sure the basket total is higher than the value of the voucher. Several vouchers may be used in one transaction by entering all voucher codes consecutively into the code field. Vienna Vouchers cannot be replaced or exchanged for cash.

i'm sure you understand, that we cannot refund you money in march for a Voucher you purchased during our VoucherOffer (get 4 pay 3) in december.

which makes me think there is not any damage for you.
best, chris

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Sun, Mar 20 2022 13:56
by christerdk
Joined on Tue, Nov 30 2021, Posts 21

Originally Posted by: cm Go to Quoted Post

hi christerdk,
sorry to see you dissatisfied, but you may have overlooked the following paragraph on the Voucher's productpage:

Quote:
Please note that the voucher needs to be used in full in one transaction, so be sure the basket total is higher than the value of the voucher. Several vouchers may be used in one transaction by entering all voucher codes consecutively into the code field. Vienna Vouchers cannot be replaced or exchanged for cash.

i'm sure you understand, that we cannot refund you money in march for a Voucher you purchased during our VoucherOffer (get 4 pay 3) in december.

which makes me think there is not any damage for you.
best, chris

Yes, missing this part was that was indeed the case, as I mentioned myself above. And it would be unreasonable of me to ask for a refund. I'm not, not fully or partially.

I'm asking for more flexibility in how I can spend the vouchers, so that I don't have to spend money outside my vouchers, until I have spent them all. 

For example, if I have a basket with a total of €140, I would like to be able to spend €140 of my vouchers by using 2 vouchers of €100 value, with the remaining €60 still being held on the second voucher for a later purchase. In this case I would have to spend €40 extra outside the purchase of the vouchers, which is a damage, as you call it. In most stores, vouchers work this way, so it's not an unreasonable request.

However, since this is not possible and probably wont be, the remaining question is still: can I convert the €100-vouchers myself by purchasing €50-vouchers with them (simple 1-to-1 value conversion), thereby lowering any potential remainder when I purchase from you?  

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