Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
VI Pro iLok causes Pro Tools crash
Last post Wed, Mar 30 2022 by Paul, 4 replies.
Options
Go to last post
Posted on Mon, Mar 28 2022 21:10
by gdugan2
Joined on Mon, Sep 08 2008, Utica, NY, Posts 79

Hello all,

This weekend I downloaded the iLok versions of my libraries, as well as the iLok version of VI Pro. In stand-alone mode, things are fine. However, when I try to operate VI Pro in Pro Tools, after about 30 seconds, PT crashes. Hard. Fast... as in POOF! - gone.

I thought the problem may be the MIR Pro or Vienna Suite plug ins, so I removed them from my plug-ins folder, but the problem persisted. I then rolled back to the elicenser version of VI Pro, and everything is good again. I put the MIR Pro and Vienna Suite plug ins back in my plug-ins folder, and everything is still good. 

This makes it unable for me to use the iLok versions of my libraries until this is figured out. 

I suspect that, being a Pro Tools user, I'm in the minority on this forum. But I wonder if anyone is experiencing this, or has any suggestions. 

 

Thank you in advance.

iMac 2.7 GHz Intel Core i5, OS X 10.15.7 Catalina, 16 GB RAM, PT 2021.12
Posted on Mon, Mar 28 2022 21:20
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13475

Hi, 

Thanks for the report!

Did you get a crash report, and did you send it to us? Maybe with your email address?

If not, please send it to , we will check here. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Mar 28 2022 22:35
by gdugan2
Joined on Mon, Sep 08 2008, Utica, NY, Posts 79

Originally Posted by: Paul Go to Quoted Post
Did you get a crash report, and did you send it to us?

Hi Paul,

Thank you for your reply.

It seems to me there is no crash report to send. In this case, when PT crashes, it just disappears. There's no option to get a crash report. At other times when PT has crashed, I have been able to send a report to AVID. But in this case, there's nothing. It's there one second, and as soon as audio is being put through VI Pro, PT vanishes. It's gone without a trace, with no report available. *Poof*

If you know of a way to send you a crash report, please let me know.  

iMac 2.7 GHz Intel Core i5, OS X 10.15.7 Catalina, 16 GB RAM, PT 2021.12
Posted on Wed, Mar 30 2022 20:13
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13475

Hi, 

Weird. 

Please send us a quick description of your setup and the steps you take. 

Are you loading a specific song? Same behaviour with every song?

Are you creating a new song?

Thanks for the additional information, please send it directly to

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.