I though it would be a nice idea to try out the Soft Imperial piano as a quick way of checking there would be no problem running my present eLicenser libraries together with a single new iLok one. A mistake! When I installed this library using the Vienna Assistant, it also installed a new iLok version of the Synchron player which seemingly overwrote my old one and as a result, my entire Synchron collection was no longer available. I only managed to recover after uninstalling the Synchron player and reinstalling the old one (v1.1.2063) for eLicenser.

I have no idea how it is possible to try out this piano or any other free instrument without trashing my existing installation. I have no time or desire to convert my libraries to iLok at this stage. Any suggestions? I'm also unclear whether this piano should be accessed through the iLok Synchron player or whether there is possibly an iLok Synchron piano corresponding to the eLicenser Vienna Synchron pianos, though I see no sign of such a thing

UPDATE Reading further, it seems that it is impossible to mix Synchron eLicenser and Synchron iLok libraries. If this is the case, then I clearly cannot try out or purchase any new libraries until conversion. 

Hi Paul, 

I have an issue whereby I cannot see any of the free Hello libraries I have installed to my ilok on my ilok license manager. That is, they have been installed via Vienna Assistant (and showing on my product page on vsl.at) but nowhere to be seen in ilok license manager.

Having logged into the ilok website, they are all listed there in the 'My Licences' along with my other licences section but they are not showing a location. Any ideas?

Incidentally I have removed my elicensor keys.

Best wishes

Chris

Thank Paul. Just emailed them.

Best wishes Chris