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  4. [SOLVED] more issues after purchasing new libraries for iLok - updated

  • [SOLVED] more issues after purchasing new libraries for iLok - updated

    M
    M

    Hello,

    I just purchased the full library for Baritone Sax and upgraded the Tenor and Alto.  They show as installed in Vienna Assistant but in iLok they have blue flags and show as not activated. When I try to activate them I get an error message saying "One or more licenses to surrender cannot be found in your account." What does that mean and how to I correct it? 

     

    Someone at ILIO helped me figure this out, but I can't delete this post.

     

    Mike 
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi,

    Here is the solution to surrender licenses when you're upgrading.

    Best,
    Paul

    Paul Kopf Product Manager VSL