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Posted on Sat, Jan 21 2023 00:14
by sal1969
Joined on Sun, Oct 24 2021, Posts 8

Wonder if anyone else is having this bizarre issue. I’ve been using VEP 7.1.1406 on my macOs Mojave devices until now. After upgrading to 7.2.1481 I was unable to open any of the eight Logic Pro X 10.5.1 projects I am currently working on.

 

What seems to happen is, when I try to open the project Logic Pro loads all the plugins (which seems to load fine based on the opening progress bar info) but then when it starts loading the audio files (which is what Logic does when opening a project), it freezes and crashes. 

 

Strangely, my audio tracks are only using plugins which are not even on the VEP7 server; they are all on my local device. So VEP 7 should not be interfering with those tracks. But it is definitely at the last stage of Logic Pro opening where it tries to load up recorded audio files is where Logic Pro just gets stuck and crashes. I was able to create a new Logic project and open it successfully but my existing projects don’t open.

 

Luckily I had saved the VEP 7.1.1406 installer (no longer available in Vienna Assistant) so I reinstalled that and all my projects opened without any issues! 

 

Anyone else seeing something like this?

 

Also, any ideas who to get rid of that “upgrade to 7.2.1481” message every time I open VEP7?

iMac 27" 2015 i7 (macOS 10.14.6), Logic Pro X 10.5.1
Mac mini 2018 i7 (macOS 10.14.6), VE Pro 7.1406
Posted on Sat, Jan 21 2023 11:12
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13624

Hi, 

Thanks for reporting. 

I assume that you are running Logic Pro X 10.5.1 on your system (it's not just the projects that were saved in that version), correct?

Which OS are you working on there?

Do you get a crash report and could you please send it to us, with a reference to this thread?

Of course previous versions are available in Vienna Assistant. Click ROLLBACK on the product pic to see all options, see screenshots. 

Best, 
Paul

Paul attached the following image(s):
01U0020Rollback.jpg (147kb) downloaded 0 time(s).
02U0020Versions.jpg (123kb) downloaded 0 time(s).

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Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Jan 21 2023 14:30
by sal1969
Joined on Sun, Oct 24 2021, Posts 8

Hi Paul, thanks for the advice. I am running Logic Pro 10.5.1 and that's also the version I created/saved the projects in. The macOS is Mojave 10.14.6 on both my server (Mac mini 2018 i7) and client (iMac 2015 i7) devices.

Unfortunately I did not get a crash report when this happened. Logic just hangs, the coloured ball kept spinning and when Logic Pro didn't quit/crash for around d 3-4 minutes, the only way to proceed was to do a Force-Quit and that did not generate a crash report. I also looked in the Console app but couldn't see a crash report for Logic.

I have since tried the VEP 7.2.1481 update on my 2015 MacBook Pro 2015 i7 which is also running macOS Mojave 10.14.6. This time the project opened but after opening as soon as I move the cursor or try to click on anything in Logic Pro, it would freeze and I get the coloured spinning ball. However after leaving the project open for around 25-30 minutes, I was finally able to use the project! Sadly, when I saved the project and tried to reopen it, it again needed another 25-30 minutes before I could use the project. It seems that after upgrading to VEP 7.2.1481 Logic Pro is doing a very long scan each time I open any of my existing projects.

I am happy to keep using VEP 7.1.1406 for now but I am concerned that I may get stuck on this older version and may never be able to upgrade to a new version? I also keep getting the upgrade window each time I open VEP7 and I am wondering how I can disable that for now? 

iMac 27" 2015 i7 (macOS 10.14.6), Logic Pro X 10.5.1
Mac mini 2018 i7 (macOS 10.14.6), VE Pro 7.1406
Posted on Sat, Jan 21 2023 14:46
by sal1969
Joined on Sun, Oct 24 2021, Posts 8

Also, forgot to mention, I tried the Rollback option from Vienna Assistant but it doesn't do a correct rollback. It removes the VEP 7.2.1481 plugins (.component, .vst, .vst3 files) but it doesn't install the ones for VEP 7.1.1406. I had to use my previously-saved ".pkg" file for VEP 7.1.1.406 and that managed to reinstall the plugins. Just something that may be useful your other users in case they have this issue.

iMac 27" 2015 i7 (macOS 10.14.6), Logic Pro X 10.5.1
Mac mini 2018 i7 (macOS 10.14.6), VE Pro 7.1406
Posted on Sat, Jan 21 2023 23:20
by rhetoric1984
Joined on Wed, May 08 2013, Posts 3

This just happened to me too, rolling back removes all Vienna Ensemble Pro VST3 plugins for me and does not install rolled back versions, I now only show Pro Surround and am unable to load templates with Ensemble Pro because it doesn't exist

everistsound.com
Posted on Sun, Jan 22 2023 13:23
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13624
Hi,

Thanks for your feedback, we‘ll definitely clean that rollback bug up.

Regarding the Logic hang, please send us a sample of the process when it hangs.
1) When Logic hangs, open Activity Monitor.
2) Select Logic and click „Sample“ in the upper left window.
3) Save the sample and send it to us:

Best,
Paul
Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Mon, Jan 23 2023 13:58
by sal1969
Joined on Sun, Oct 24 2021, Posts 8

Paul, thanks for the tip on getting the sample info from Activity Monitor. I will reinstall VEP7 7.2.1481 and generate that when Logic hangs and send it to VSL support.

iMac 27" 2015 i7 (macOS 10.14.6), Logic Pro X 10.5.1
Mac mini 2018 i7 (macOS 10.14.6), VE Pro 7.1406
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