Vienna Symphonic Library Forum
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  3. Not Installed

  • Not Installed

    V
    V

    When I run Vienna Assistant, it shows that 1 item is "Not Installed".

    However, opening the Not Installed tab, I see nothing. It's blank.

    What could be going on?
  • PaulP
    VSL Team
    PaulP

    Hi vanceen, 

    We used to have one test version that showed up here. This should be fixed when using the latest version of the Vienna Assistant. Which version are you using?

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • V
    V

    I'm using 1.1.307.
  • PaulP
    VSL Team
    PaulP

    Hi, 

    Thanks!

    Then it should be fine. Can you please send some screenshots that document this to support@vsl.co.at? We'll take a look!

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • J
    J
    last edited
    last edited

    @Paul said:

    Then it should be fine. Can you please send some screenshots that document this to support@vsl.co.at? We'll take a look!

    It's not find here either and I'm using the latest version, 1.1.307 and uninstalled and reinstalled and I get the same problem.  In addition I have to force quit Vienna Assistant.  It won't Quit normally.

    System Info:

    M1 Max Mac Studio, 64GB/2TB, macOS 13.4, DP 11.22, MOTU 828es, MOTU 24Ai, MOTU MID Express XT, UAD-2 TB3 Satellite OCTO, MC Control + MC Mix, Console 1
  • PaulP
    VSL Team
    PaulP

    Hi jmsteele313, 

    Thanks for reporting!

    Could you please also send us screenshots? support@vsl.co.at

    Force-quitting also shouldn't be necessary. 

    @vanceen: I couldn't find an email from you yet... 

    Best, 
    Paul

    Paul Kopf Product Manager VSL
  • J
    J

    Ugh... sure... screenshot on the way.  It's still happening in the newest version 1.1.311.  The "phantom" Not Installed instrument.