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  4. Another install problem OSX

  • Another install problem OSX

    H
    H
    Okay, I've looked through the intall problem threads and have not seen this come up, so I apologize if this is a dumb or redundant question.

    I've got my VI shipment and have downloaded the new and improved OSX versions of the Software Installer and the Library Installer. I originally ran the Software Installer from the disc, then ran the downloaded one. When I try to run the Library Installer it starts, asks for the location of the package file, and after I select the package file on the Library dvd it starts to install. About two minutes into this process I get the following error message, "Cannot read installation package (file is corrupted?)" and it says Installation did not complete. Also, it always stops on the same file.

    I've tried running the installer from different locations. I've deleted the application, the Vienna Instruments Directory and the componant in the plug-ins folder and reinstalled using only the downloaded version of the Software Installer. I've run out of things to try (outside of trying to install it on a different hard drive, which I don't want to do) and am now appealing here for help.

    I'm running OS 10.4.4 on a dual 2.0 gig G5 with 4 gig of RAM.

    Any suggestions would be appreciated.

    Thanks a bunch,
    -Helen
  • H
    H
    Update: I got the same error when I tried to install the library for Orchestral Strings II. (The first attempt was for Orchestral Strings I). I'm guessing that I didn't get *two* bad discs or files, so it's probably something in my setup or some obscure conflict.

    Thanks again for looking,
    -Helen
  • H
    H
    Hi Helen,

    when the install process is starting and stops at a certain point, I would say it's a dirty or damaged DVD.
    But you get the same problem with a 2nd DVD nearly at the same amount of time. Could it be, that there is not enough discspace, and the install process stops because of that?

    best
    Herb
  • H
    H
    There's 208 Gig available on the disc.
  • H
    H
    I'll ask our developer team to jump in.

    In the meantime some thoughts of a none OSX guy, so I only can gamble:
    The few minutes after starting the install and getting the error message, maybe this happens when the first datafile is done, and the installer wants to finish this file before beginning the next and for any reason the OS is prohibiting this.

    Do you find any installed files on your harddrive?
    Could it be something like damaged permissons of the OS system?
    In this case none of the discs should work.

    So first I would check out all collections.
    And further is there any chance to check the install on a different computer? It's also possible to install on XP and copy the data to OSX.

    best
    Herb
  • H
    H
    I've repaired permissions several times, so I don't think that's it.

    The intaller erases the partially installed files after the error message appears.

    I've subsequently tried installing Woodwinds I on a different drive, that didn't work. I changed the ownership of the drive to 'system' from my user name. That didn't work. I'll try Solo Strings and Chamber Strings next, I don't have much to lose.

    Hey, have you guys had any problems with Glyph firewire drives? I'm trying to install on my shiny new Glyph GT103 with three 300 GB drives. I'll see if I can install on one of my other drives.

    I might (maybe, possibly) be able to install this on an XP machine, but it would mean either erasing some of my Gigastudio stuff or adding a new drive somehow. I could check the installer on my Mac Mini, running OS 10.4.4, if VI will deign to run on such a small machine. (I use the Mini for non-music stuff, including surfing as I am now.) Wouldn't it be absurd if I could run it on the Mini and not the G5? At least I'd know the problem is in my setup that way.

    The G5 has been a bit wonky lately. I'm considering a complete wipe and reinstall of everything, though that'll take at least a day of work and won't be fun at all. (Plus probably a day for the backup before the wipe.) Not an approach I want to take, but I may have to take it.

    I appreciate your help here.

    -Helen
  • H
    H
    Another update: I've tried it with all five instruments, and got the same result with each one, except for the Chamber Strings, where the installer just quit without giving me the error message first. At least in quitting it left some of the files installed.

    I'm gonna get some sleep now and try and tackle this tomorrow if I can. If I make any progress I'll let you know.

    If it helps, I can send a system profile to you guys.

    Thanks again,
    -Helen
  • H
    H
    last edited
    last edited

    @Another User said:

    If I make any progress I'll let you know.
    If it helps, I can send a system profile to you guys.


    That would be very helpful.

    best
    Herb
  • G
    G
    Helen,

    I suspect a problem with your DVD drive.

    Can you get hold of another one for comparision?

    HardDrives: can you write onto them w/out problems
    Run DiskUtility and check for damage.

    Are wires firmly connected?

    Next, a clean System install would be advisable.

    If this happens to complete shipment I doubt it is a faulty DVD.

    And: check for an update of OSX LibInstaller 1.02

    Thanks

    Christian Teuscher
    Development
  • M
    M
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    Hi Helen,

    @Another User said:

    I changed the ownership of the drive to 'system' from my user name.

    Have you tried checking <Ignore ownership on this volume> ?
    Also try making the owner = <yourname> and group = admin.
    Is the drive formatted in HFS+ ?
    Are you running OSX10.4.x ?

    Hope this helps....
    Regards - Colin
  • H
    H
    Well, I was able to install the Orchestral Strings I library by copying the disc contents onto a hard drive, downloading the new Library Installer 1.02 and installing it from the hard drive.

    Since I can successfully read from the drive to write to the hard drive (just copying the data, not actually installing) I'm assuming it's not the drive or the wires. Like you, I don't think the problem is with the dvds, I'm pretty sure it's something weird with my system.

    I'll have a little time on Sunday, but much more on Monday to deal with this. I may still end up reinstalling the OS, it's still touchy about some other stuff. If so, I'll try installing it via the regular method to see if the OS install fixed anything.

    Oh, and just to answer the questions, 10.4.4 and yes, I've tried different ownership on the hard drives, and checking 'Ignore ownership on this drive.' Neither worked. The drive was formatted in Mac OS Extended. I will run TechTool soon to check my drives, though I fixed some stuff about three or four weeks ago and all was fine after that. I've put a copy of my system profile here:
    (link removed, as was the file)
    if you're still interested in investigating this. I'll leave that up for a few days.

    Thank you for all your help on this. Your suggestions helped me come up with the workaround. Have a great week!

    -Helen
  • G
    G
    Helen, pls remove the link - i have d/l it.
    (This is nothing which should be made public [:)]

    christian teuscher
    development
  • H
    H
    Thanks Christian. I'll get back to you guys in a couple or three days when I've backed up then reinstalled my system.

    Again, I appreciate everyone's help. It's nice to know that when you buy a company's wares, they're interested in helping you resolve problems.

    -Helen