Wow i have to agree, my usb was out of warranty and needed both the key and license . They charge me over a 100.00 to get a new usb and license & shipping. Crazyness, i could of bought the upgrade for that amount. I think i will buy the upgrade and that's all from vsl. I see why people are upset.
The back and forth from VSL to ilio, just to get this all worked out. Whats crazy it was not even my fault. The usb red light came on but my computer would not recognize the usb and it did the same for the people at vsl. But since i had it for so long, i had to pay for the getting it replaces. With the way samples are getting better sounding from other companies . I don't think vsl will last 5 years with these usb practices.. I love there sound but this dongle is going to leave a bad taste in people mouth. And the US dollar will be there least worry… My advice is to buy usb after 2 year of having usb and get it trasfered to new.