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1.Frustrated! 11/30/2019 6:25:00 PM

Originally Posted by: JimmyHellfire Go to Quoted Post

It's very important to always be very dramatic nowadays.

Installing VSL is a fairly simple and nearly fool-proof process in my experience ... 



It's not dramatic, It's frustration. 

But anyway, with the help of Paul I managed to get everything working. Still not sure what caused all this trouble. 
But turning off the Anti virus seemed to help, and also deleting all other folders that had anything to do with plug ins might have helped. No idea, but it works now, so I'm happy!

2.Frustrated! 11/29/2019 11:21:50 PM

Originally Posted by: Paul Go to Quoted Post

Hi GlobMeister, 

Welcome to the forum! What an entrance!

What a pitty... we had such a nice chat this afternoon. 

We were talking about troubles with Ableton... and you said how much you love the sound of the libraries. 

Sorry to see you frustrated, but as you can see, we do care about our customers. 

Please contact us BEFORE you are frustrated next time. 

Hope things look different after a good night's sleep. 

I will look out for your mail to . 

Best, 
Paul



Hello Paul,

Yes, I was glad about that support. Still, If I follow all instructions on how to install your product, it shouldnt be so hard to get things working right? Why make things so complicated? 

I know, I should be in bed by now, but I HAVE to get this to work...

Again, the support is great, but it should not be needed.

3.Frustrated! 11/29/2019 10:46:18 PM

So I bought for over 400euro's of a software product, expecting it to be some kind of user of user friendly. 
But no, turns out that besides a musician, I also have to be a ICT expert to install all of this. I started with installing a Download manager, after that Synchron player, after that an Elicenser. Followed all Instructions that I could find, and still there are NO LIBRARIES showing in that Synchron PLayer.

Reinstalled all of the above named programs 3 times, redownloaded at around 120G of samples 2 times, and still nothing. 

I dont expect to get this kind of crazy, over the top trouble to get software installed when I pay this much money. This is one friday evening wasted, thanks to this crappy cutsumer service, and not so user friendly software.

Instead of an evening making music, I'm off to bed now. 400 Euro's poorer, and frustrated. 

Thanks for nothing.

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