Same question here.

Is it not possible to have a co-install of iLok and eLicenser versions of VE Pro?

I've tried reinstalling version 7.0.1120 but the installer is blocked saying a newer version (presumably iLok) is installed.

OK thanks Paul.

OK thanks Paul... Vital questions though. Will all my VE Pro 5 Metaframes and Projects load without problem in VE Pro 6? I've put a HUGE amount of work into them!

Originally Posted by: Paul

Hi, 

Yes, this fix is for VE PRO 6. Good idea to upgrade!

Best, 
Paul

Hi Paul

I've attached a PC crash dump from the path mentioned below. This is the most recent one and it's from a Tuesday!!!!

Also attached is an .rtf file og the OSX crash report

Originally Posted by: Paul

Hi, 

Unfortunately those logs don´t tell me anything...

When VE Pro CRASHES on Mac, please copy the crash report to a text file and send it to us, with a link to this case (). 

On PC,  the crash dump of VE PRO is available here:
C:\Users\YOURUSERNAME\AppData\Roaming\VSL\Vienna Ensemble Pro\crashdumps\app

=> This folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab).

 

IF VE Pro FREEZES, please send those hand samples and process dumps, as described in an earlier post. 

 

Thanks, 
Paul

I can't see any support link on the site! There doesn't appear to be a support portal.

So.... I assume you do it here.

As mentioned, EVERY Monday and ONLY on Mondays. VE Pro 5 (the last version,) crahes whilst loading my template metaframes. It always has done through numeorus OS updates/upgrades.

This is both on my Mac which hosts my DAW (Pro Tools HD,) AND satelite PC. I have to force quit on the Mac and I get a Windows crashe dialog on the PC.

After restarting both Mac and PC. VE Pro loads fine,

Log files for both Mac and PC attached. The eariler of the two I assume is for the crash, the later one is for the successful start up

Thanks Paul.

Will do.

I'll have to wait until next Monday though obviously! 

Forgot to mention. After the Monday freezes I have to restart both the Mac and PC. From then onwwards VE Pro loads fine.

Dave

Originally Posted by: MMKA

Hi Dave

The file AppData is a hidden file. Open the Control Panel and choose Map Options, and then the second tab (view). Choose the option for "show hidden files, folders and drives" (or something like that, I don't have an English version of Windows). After that you can see the file AppData in the map C:\Users\USERNAME.

Got it!!! Many thanks!

Many thanks Martin.

Hi

I need to report a bug.

Can you tell me the location of all the required log files on both a Mac and PC?

Thanks

Dave

Hi Paul

Can you tell me the  location of the crash-logs and crash-dump files?

Thanks,

Dave

Ah sorry guys!!!!

I just came here to bump this thread thinking nobody had answered. I had notifications turned off doh!!

@ Paul - I'll send crashlogs over next Monday!!!!

@ Jasen - I'm working 7 day weeks and never get holidays :-(

VE Pro 5 has been incredibly reliable and stable for me....

Except on Monday mornings. This is very odd but it crashes when loading both on my Mac and slave PC..

Every Monday it cashes without fail. Always has done. When I restart both the Mac and PC it loads fine. Any idea what's going on here?

Originally Posted by: DG

Originally Posted by: Marsdy

Thanks DG

I'm getting the clicks on tempo jumps as well as ramps. 

OK, have you checked what happens if you don't use patches that have sync on in Kontakt?

DG

Just had chance to check. If I turn sync OFF in the Kontakt instances running in VE Pro then the clicks stop!!!

I wonder if this is a NI or VSL issue?

Originally Posted by: hetoreyn

I had a similar problem recently with an older VSL plug. I think it was the hybrid reverb that was causing popping noises. That's been uptdated since .. but you might want to try isolating the various plugs you're using and see if you can find which one causes the pops to start when the tempo changes.

It's not likely a disc speed problem as PT 11 is pretty good for dealing with RAM and CPU.

Yeah I dont think its a disk speed issue. I'm using a Sonnet 8 bay disk expansion chassis in an xMac Pro server and performance is oustanding. Im getting thousands of voices of polyphony.

As I mentioned, without tempo changes in PT I dont get the clicks. 

I have no reverbs running in VE Pro including ones internal to Kontakt.

Thanks DG

I'm getting the clicks on tempo jumps as well as ramps. 

Thanks Stig.

Good call but no convolution reverbs in Kontakt invloved. I'll bear this in mind for the future though. EVERY Kontakt instument is clicking and popping in VE Pro when there's a tempo change in PT.

My current workaround is to load the Kontakt instruments in Pro Tools instead. Far from ideal although PT11 is maturing into a pretty impressive VI host here... (apart from BFD!)

I've been struggling with this issue for a while now. Unfortunatley a deadline is now looming and I'm stuck.

Generally I'm getting amazing performance from VE Pro, a 2013 12-Core/PTHD 11.1.3/Yosemite 10.10.1. 

One BIG problem though. Whenever Pro Tools changes tempo, I'm getting clicks and pops from the instances of Kontakt running in VE Pro. It's especially noticable on rallentandos.

I can see the Kontakt instances in VE Pro follow the PT tempo changes so it is obviously syncing to Pro Tools, its just that I get the clicks and pops whenever this happens.

Any ideas?

Dave

Hi Paul

Thanks for the speedy reply. 

Dynamic Plug-in Processing was activated. I'm using mostly Kontakt, a few instances of Vienna Instrument in VEP5 on the same Mac as PT and a PC running 8 instances of EW Play in VEP5.

I think I've solved the issue. Previously setting VE Pro to 4 threads gave me the best performance. Since I've updated to PTHD 11.1.3 it seems a setting of 1 or 2 threads is much better. CPU usage is very stable and the spiking seems to have gone!

Hi

I'm getting wild, cyclical CPU spiking in VEP5 (OS X) build 5.3.13151 and Pro Tools HD 11.1.3. 

The "Total" CPU meter is jumping between 5 and 50% both in stop and play in the Session I'm currently working on. If I make all the instances of VEP inactive the spiking stops.

Any ideas?