I can't see any support link on the site! There doesn't appear to be a support portal.
So.... I assume you do it here.
As mentioned, EVERY Monday and ONLY on Mondays. VE Pro 5 (the last version,) crahes whilst loading my template metaframes. It always has done through numeorus OS updates/upgrades.
This is both on my Mac which hosts my DAW (Pro Tools HD,) AND satelite PC. I have to force quit on the Mac and I get a Windows crashe dialog on the PC.
After restarting both Mac and PC. VE Pro loads fine,
Log files for both Mac and PC attached. The eariler of the two I assume is for the crash, the later one is for the successful start up