Hello Paul,
I have purchased the Steinway and tested it. Unfortunately the feature called "sympathetic resonance" does not work as sympathetic resonace would, destroying the sound naturalness. Although the piano has other good qualities, this is a bit disappointing if compared to a much cheaper piano like the Garritan Cfx, which has a good sympathetic resonance feature.
To decide whether to keep the piano, may you assure me that you are fixing this issue in reasonable time?
Thanks
Matteo