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1.lost elicenser key and VSL will not respond to my emails 9/16/2016 7:56:29 AM

Originally Posted by: jasensmith Go to Quoted Post

If you purchase a new dongle every two years and transfer your licenses to the new dongle then malfunctions should be covered.  Just send the bad dongle in and ask for some demo licenses to keep you going until they can get things sorted out.  Only malfunctions will be covered, not lost or stolen, and you better believe that they are going to scrutinize that bad dongle to be sure that it didn't malfunction due to negligence on your part i.e. you used it to scrape ice off your car windshield on a cold morning, chew toy for the puppies, etc.

All the veteran forumites know that this is a real sore subject around here (search the forum for more details).  So the best way to keep yourself covered is to buy a new dongle every two years and transfer the licenses then think about getting some insurance (again, search the forum for more details) depending on how much you have invested in this.  Nuff said!

Hi,

 do not know, where you live, but in Europe here (Germany, Switzerland) such insurances do not exist. Not for software licenses. But I would not do that, in any case. 

 Of course I have always several spare e-licensers :-) I am a bit on the careful side, even I never had any problems until now -knock-knock-knock-,

Independent from that, Steinberg in Europe replaces licenses on broken, stolen or lost e-licencers.

Have a look here if you do not believe.:

http://www.steinberg.net/de/support/steinbergzerodowntime.html

Requirement is only that you have to register your elicensere there. And of course, this should not happen too frequently. But it is simple.  First you get temporary licenses, then they blacklist the broken/stolen/lost elicenser, finally you get new activation keys for your licenses and voila.

Have a nice day.

2.lost elicenser key and VSL will not respond to my emails 9/15/2016 2:49:19 PM

I see...

thanks for this honest reply.

3.lost elicenser key and VSL will not respond to my emails 9/15/2016 1:31:55 PM

Hello,

Thanks for this warning. I am interested in VEP.

I own elicenser and Cubase Pro. And I am happy, that Steinberg will replace my licenses, when the dongle gets lost, stolen or broken. They register the dongle key and the software license. So when you lose the key, there will be only cancelled the elicencer and you get a new activation code for your software that you can register to a new dongle.

The zero downtime is only a extra benefit. More important is, you do not have to buy the same license twice, if you lose it or it get be stolen. As long as I risk to pay twice in accident case, I guess I will not buy the software.

When Steinberg can do, why can't Vienna ?

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