Originally Posted by: Jackmon

So, do I just unplug the USB stick from computer #1 & plug it into computer #2 - as easy as that?

Or can I, somehow, have a copy of my Special Edition on each computer?

--> Yes, it's as easy as that. If you want to use the samples on both computers at the same time, you have to purchase a second license, e.g. in our web shop. We offer discounts for second licenses on our big libraries, but not for our entry-level Special Editions, sorry to say.

Hope that helps nevertheless.
Best,

Stefan

Hi Jackmon,

Yes that's possible.
Just note that you will need to connect the eLicenser dongle (ViennaKey) with the licenses to the other computer in order to work with the samples.

Best,
Stefan

Hi Vlad,

Thanks for getting in touch, it seems that both those resellers didn't update their prices and the fact that since a while, four pianos are now included in the Synchron Pianos Full Library.
I already reached out to them and notified them of their outdated pricing and incomplete product details.
For more details you'll have to contact those resellers.

Kind regards,
Stefan

Hi Guido,

Thanks for your interest!
The promotional prices are valid through July 31, 2019.

Best,
Stefan

THANK YOU Russell for this feedback, and for taking the time to let us know!
That's what we love to hear, so it's great to see that our support efforts are appreciated! :)

Best,
Stefan & the VSL team

Hi Russell,

Thanks for posting those screenshots. I just responded to your support ticket that you opened with our support. Please check your email, I'm confident we can resolve this issue soon. :)

Best, Stefan

Hi iPiano,

I confirm, you don't need to add the Orchestral Strings and Solo Strings Bundle again in this scenario. The complementary discount is automatically calculated when you put the Symphonic Cube into the basket! :)

Best, Stefan

Hi,

Sorry to hear of this problem. Did you already try to do the maintenance for the key? There's a big button in the eLCC  for that. Hope this helps already!
Best,

Stefan

Hello Jeff,

Good catch! I confirm that Dimension Strings III are now included in the VI Super Package.
We'll fix that asap.
Thanks for considering the upgrade, and I agree, now with the 30% additional upgrade promo in May it's a great time to do so!

Best,
Stefan

Hi Jack,

As mentioned in the other thread, I'll get back to your support ticket right away, and we can sort this out via email.
Best, Stefan

Hi Jack,

Thanks for your comment, I'll get back to you in the support ticket in a minute.
Best, Stefan

Great to hear that, thanks littleweirdo!!

Hi Colin,

Happy to confirm you can run Epic Orchestra in VE (Vienna Ensemble) too. :)
Best,

Stefan

Thanks Maurizio for the update and I hope the issue is resolved now! :)
Best,

Stefan

Hi there Firefrost,

Thanks for letting us know that it's working now - sorry for the hassle!

Best, Stefan

Hello Maurizio,

Thanks for your interest in upgrading!
Sorry to say that our upgrade paths actually don't work with your upgrade plans, you can only upgrade the whole Woodwinds I to the Full Library. This is because with our upgrade paths we (correctly!) expected that most users want to upgrade from single instruments to a collection, not from a collection to single instruments Full Library.

I also see when you made your purchase in March 2018 we already made an exception for you and exchanged your single instrumetns to the Woodwinds I collection. Maybe it's better to discuss this very special case in our support? Please contact our sales department, best with details on which instruments you want to upgrade, and I'll be happy to see what we can do.

Best,
Stefan

Hi John,

Sorry to hear about that!
I just took a look at what I believe should be your key, if I found the correct one everything should be okay with it and you should be able to transfer licenses.

Have you tried to update your eLicenser Control Center at www.elicenser.net?
If this doesn't help, please contact us at with more screenshots (including the key# and the error message), and I'm sure we'll find a solution to this.

Best wishes, and Happy New Year to you,
Stefan

Hey, I'm writing my response via email as we speak! :)

Hi there littlewierdo,

I'll get back to you via email tomorrow morning first thing. :)
Best,

Stefan

Hi Francesco,

If this key is working all right: Yes! :)
Best,

Stefan

Hello everybody,

We are happy to see such a resonance to this important topic, and we can see that many of our users are embracing the new possibilities.
For reasons of copy protection security, we can NOT go into detail regarding the processes that are now possible in the background.

However, the gist of it is:

• We have been very aware of the fact that many of our users (and potential users) were missing a protection plan for their VSL licenses, and we are now able to offer a solution.
  
  
• Vienna Protection Plan is an optional service for those of you who are traveling, working in different studios or simply want to feel safe.
  
  
• This service also includes an instant Vienna Emergency License as soon as you report your key (the same service included with the often-quoted “Zero Downtime Plan” that is offered with iLok / PACE).

All in all:
This Vienna Protection Plan is a simple, reliable, and affordable way to protect your licenses.
It involves more complex actions on our side, but we are happy that we can finally offer peace of mind for our concerned users.

Best,
Stefan

Many thanks for your comment, Kai! Much appreciated.
Enabling our users to get rid of their worries was exactly our goal!

Thanks, Paolo! That was exactly our goal!

Thanks Paul and Cyril for the kind words, much appreciated!
Personally, I'm really, really happy that we can now offer an option which I believe is a good and decent solution. :)

To answer your question Cyril, we requested this feature with Steinberg too, I don't know the current status on this. The good news is that you can also use your existing ViennaKeys that are older than two years with the Vienna Protection Plan! So there's actually no need to do a mass transfer of licenses to a new ViennaKey.

Best,
Stefan :)

Hey Lars,

Absolutely, we'll send you an email in time, before a Protection Plan expries. In addition, you can check expiration dates, if you have Protection Plans registered, right here at MyVSL/MyProtectionPlans. :)

Best, Stefan