Originally Posted by: pablo1980

Originally Posted by: Paul

Hi, The Bonus Taiko is an enthusiastic gesture to thank ourearly adopters for their trust, and also to welcome everbody who is just getting to know our products with VE Pro 7. There's so much to discover with our Synchron Series products, and Epic Orchestra 2.0 is the perfect tool to dive in and check out the possibilities. Who knows, maybe there will be more free add-ons? Best,Paul

Hi Paul, I think you are not addressing the concerns of a lot of people, here and in other forums, about the new upgrade policy, (for a lot of users upgrading cost have doubled, since upgrading last time was 85eur with three licenses), and continue focusing in the added sample material, which they probably have covered. When we bought VEP and built our systems around them we didn’t knew that the price to stay current would double (you have said that development focus is on v7 now), I think you will understand that you look like you are focusing more on new customers than current users, which is healthy for business growth, but you will understand why those users could feel a little neglected. I also know that the sample content is viewed as a gateway to your bigger libraires, but I think the best course would be to present your users an option: if you need vep without any additional licenses, you can purchase it as it stands now, if you need your three licenses, and are not planning to download the orchestra, you can purchase the upgrade (maybe with a cost increase but not double from previous upgrades?). I know that you can charge what you think the market will pay and that’s ok, but I also know that is important to keep customers happy :) I say this with the upmost respect, because VEP is very important to my setup, and I wish to keep using and supporting it.

^^^This! It may be that the majority of VSL's customers don't use networking, but, it seems that statistic doesn't hold within the vocal sub-population here. I purchased VEP precisely because other users, whom I trust, were outwardly enthusiastic about the network features.  

Originally Posted by: daviddln

Originally Posted by: David Molina

Wow, I would really hate to have you all as customers. They haven't disclosed all the details yet and you guys are already whinning about things you don't know yet. Just be patient and wait for them to reveal all the details. Once they reveal everything and you still don't like it, send them an email. Amazing.

I totally agree with that. People were complaining about the fact that you had to buy the whole bundle again to get a 4th license, and now that you can buy individual licenses, they're still complaining. If the upgrade contained the three licenses, the price would have been much higher than 75 euros. And the Epic Orchestra 2.0 is a free bonus but they're even complaining about that. So yes, definitly the worst custommers ever.

There's a great solution to that. Include three licenses with the base package and then sell additional licenses at the given price.  

It's pretty clear to me that people are simply saying that the upgrade costs too much. If it was $75 from VE5 to VE6 for three licenses, then it should be comparable from VE6 to VE7. You can't argue that the price would be higher if more licenses were included and then also argue that it isn't higher because the extra fluff is included. 

Beyond that, I'm definitely on the side of "who cares about epic orchestra."  For that matter, I don't care about the VSL effects either, I have plenty of effects, they work great.  VSL should realize that at least some of their customers for this product have almost no interest in orchestral libraries at all.  Yes, I use all three license, and yes, I use networking, and, for me, the networking is the only reason I own, and recommend, the product in the first place. I'd be willing to bet that the overwhelming majority of customers who only own VEP actually do use the networking and may feel similarly. 

This product is useful to people outside of VSL's typical customer base. Instead of treating us like your orchestral customers why don't you guys consider trying to market more effectively to non-orchestral customers who need this kind of solution.