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  3. Vienna Key FAQ - again

  • Vienna Key FAQ - again

    R
    R

    I've just studied the Vienna Key FAQ and I can't quite believe what I've read.

    My key is out of the 2-year warranty and I do not have a Vienna Protection plan.  I understand that should the key go bad, each replacement licence will cost 20 euro.  I have 37 licences on my key so I would have to pay 740 euro to have them replaced!  This seems a little unfair as the licences are already paid for.  Surely, if a key goes bad, all we need is a new physical key onto which we can download our licences.  Paying for a new physical replacement key is fair, but to pay again for software licences seems like sharp practice. 

    Perhaps my understanding is incorrect?
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    HI Richard,

    Your understanding is correct, and there are 2 ways to prevent you from such a situation:

    1) Get a new ViennaKey every 2 years (hardware warranty)

    2) Get a Vienna Protection Plan (which works for older keys as well and also covers theft/loss).

    Here is an overview of the possible scenarios for broken/stolen/lost keys.

    Best,
    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    Thanks Paul for bearing with me - I'm trying to get it clear in my mind what I need to do safeguard my purchases because until now I hadn't realised that I needed to.

    My USB key was purchased 8 years ago (and still going strong) from Steinberg for a Cubase licence, to which I later added my Vienna licences.  According to the Steinberg website, if a key goes bad, and so long as it was originally registered with them, then on purchase of a new key, they will update the existing Steinberg licences to the new key - with no fee to pay.  That's how I understand it.

    But, if I want to protect my Vienna licences, I have to buy a new key every two years - because then I'll have a key always under warranty and Vienna won't charge extra to transfer existing licences to a key under warranty.

    Does a key have to be bought from Vienna rather than from Steinberg to qualify for the Vienna two year warranty?

    Regards, Richard.
  • PaulP
    VSL Team
    PaulP

    Hello Richard, 

    You are correct, Steinberg usually replaces licenses on the FIRST broken key, with their programs that are usually updated once a year (Cubase, Nuendo...). 

    The 2-year warranty works for every key, be it a Steinberg or a ViennaKey. The date of purchase is the important part here. 

    Best, 
    Paul

    Paul Kopf Product Manager VSL