Vienna Assistant - Trouble Shooting

Please click the Retry button,
Software download and installation progress screen showing a cancelled download for Big Bang Orchestra and a completed installation of Big Bang Orchestra.

Yes, that is possible. Sometimes it will be necessary to download and run an installer locally (e.g., for offline systems).

  1. Download a software installer via context menu ("Download").

  2. Copy the installer to any of your computers and run it locally.

Tip

The default download location folder can be set in the Vienna Assistant preferences.

Ensure that your licenses are activated in iLok License Manager.

Tip

If products still do not show up, use the Reset Database button in Vienna Assistant's Preferences.

The Vienna Assistant does show the amount of space available, which can include both free space and “Purgeable Space”, the latter being space that only macOS itself can free up when needed by removing files from your computer.

macOS Support - Disc Utility

Unfortunately, there is no verified information from Apple on what exactly classifies as purgeable space. It often helps to erase older time machine backups or to simply restart your computer.

We advise to check for the following in particular:

  • Local Time Machine backups

  • Allocated iCloud space

  • Files inside the bin

The download speed with our torrent-based download system depends on many factors and mainly on the route the data takes from our servers around the globe to your computer. Make sure that your firewall settings and anti-virus programs allow these downloads.

Some universities and offices might restrict such downloads, so please check with your administrator.

That's because you have already installed some components of the products. You will find the option to install additional components under Installed - select the product and then the missing components you need and click "Install".